What does the ClickUp Support & Maintenance Retainer include?
It covers ClickUp administration, workspace maintenance, and troubleshooting for businesses that already have ClickUp in place. You get a defined monthly block of support hours to keep your system usable and fix issues as they arise. Work is prioritized within those hours, so the most pressing issues are handled first.
What happens if we use all of our support hours in a month?
Work is prioritized within your included hours, so urgent issues come first. Your retainer agreement defines how requests beyond your monthly allowance are handled, including any additional charges and approval requirements.
Do unused hours roll over to the next month?
Your retainer agreement specifies whether unused hours carry over, along with any limits or expiry dates. Check those terms when planning how to use your monthly allowance.
What does the Project Manager retainer do day to day?
It provides dedicated project management support for work such as planning and timelines, stakeholder communication, risk and resource coordination, and progress reporting. The service combines project management with ClickUp, AI, and strategy, along with day-to-day administration. Exact responsibilities and coverage are defined in your retainer agreement.
How is a project manager retainer different from hiring someone full-time?
A retainer gives you dedicated project management support within a defined monthly scope, rather than a permanent position. It suits founders and teams that need stronger coordination without personally chasing every task. Because coverage is set in the agreement, you know what's included before you start.
When should we move from a Project Manager to a Senior Project Manager?
Consider discussing senior-level support when your initiatives call for more project leadership, risk management, or executive reporting. We can talk through your current needs and agree on the right level of support.
What does executive reporting look like?
Executive reporting keeps leadership informed about progress, risks, and decisions that need attention. The format and reporting frequency are defined in your retainer agreement. The aim is fewer surprises and clearer answers to “where do we stand?”
What does the Marketing Strategist retainer deliver?
It provides ongoing marketing planning, campaign guidance, and AI-supported reporting that connect your marketing activity to business priorities. The goal is a clearer plan and a measurable operating rhythm, so your team knows what to focus on and how it's performing. Channels, campaign volume, and creative production are agreed separately.
Can you also run our campaigns and ads?
The retainer is focused on strategy, planning, and reporting, so execution responsibilities are agreed separately rather than assumed. We also offer advertising services, which are scoped separately from the retainer. Tell us what your team already handles and we'll propose the right setup.
Is there a minimum commitment, and how do I cancel?
Refer to your retainer agreement for any minimum commitment, cancellation process, and required notice period. Review these terms before you begin.
